Accessibility Statement
Accessibility Statement — Topspells USA
Topspells USA is committed to ensuring that our website and services are accessible to everyone, including people with disabilities. We believe that love healing and spiritual support should be available to all people regardless of ability, and we are actively working to make every aspect of our digital presence and service delivery inclusive.
Our Commitment
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards for our website. These guidelines explain how to make web content more accessible to people with disabilities, including visual, auditory, cognitive, and motor impairments.
Accessibility Features
- Text alternatives: We provide alt text descriptions for meaningful images throughout the website
- Color contrast: Our design uses color combinations that meet WCAG contrast ratio requirements for readability
- Keyboard navigation: Core website functions are accessible via keyboard navigation without requiring a mouse
- Readable fonts: We use legible font sizes (18px base) and clear typographic hierarchy throughout
- Responsive design: The website adapts to different screen sizes including mobile devices and screen magnification
- Link descriptions: Links use descriptive text rather than generic “click here” language
- Semantic HTML: We use proper heading hierarchy and semantic markup to support screen reader navigation
Service Accessibility
Beyond website accessibility, we are committed to ensuring our actual services are accessible to all clients:
- Remote consultations: All consultations are conducted remotely via phone, WhatsApp, or video — making services accessible to clients with mobility limitations or those in geographically remote areas
- Multiple communication channels: We offer phone, WhatsApp text, email, and video options to accommodate different communication preferences and needs
- Plain language: We aim to explain spiritual concepts in clear, accessible language without assuming prior knowledge
- No in-person requirement: No client is ever required to appear in person to receive services
Known Limitations
We are aware of the following limitations and are actively working to address them:
- Some older content pages may have incomplete alt text on images — we are auditing and updating these
- Some embedded third-party content (videos, maps) may have accessibility limitations beyond our direct control
- Some animated elements may not respect individual browser settings for reduced motion — we are working to add proper reduced-motion media query support
Feedback and Contact
We welcome feedback on the accessibility of our website and services. If you encounter barriers to access or have suggestions for improvement, please contact us:
- Email: [email protected] — Subject line: “Accessibility Feedback”
- Phone: (210) 651-2737 — Monday through Saturday, 9 AM–9 PM CT
- WhatsApp: +1 (210) 651-2737 — for text-based accessibility feedback
We aim to respond to accessibility feedback within 2 business days. If you need assistance accessing any content or service on this website, please contact us directly and we will provide the information in an alternative format.
Ongoing Improvement
This accessibility statement was last reviewed in 2024. We conduct accessibility reviews annually and update this statement to reflect improvements and any known outstanding issues. Our commitment to accessibility is ongoing — not a one-time compliance exercise.